Service Advisors
An automotive professional who acts as the primary point of contact between customers and the repair shop.
As a Service Advisor at AutoMedics and TransMedics, you own the customer experience from first contact to final invoice. You set the tone, control the process, and drive the outcome.
Every customer interaction follows the same system—no exceptions. Communication is immediate, complete, and documented. If it’s not communicated, it didn’t happen.
You do not operate on opinion—you execute the process. Calls are handled with urgency. Appointments are set immediately. Vehicles are moved through the shop without delay.
KPIs are the standard. You are responsible for producing results, not just activity. Every invoice is built to protect gross profit, presented clearly, and closed with confidence.
There is no waiting, no guessing, and no missed opportunities. Every vehicle is inspected, every safety item is addressed, and every customer is given a clear next step.
If it’s here, it moves. If it’s needed, it’s sold. If it’s declined, it’s followed up.
You are accountable for the outcome—every time.
Core Responsibilities of a Service Advisor
- Greeting customers and documenting vehicle concerns
- Translating customer descriptions into work orders for technicians
- Communicating technician findings, estimates, and repair recommendations to customers
- Obtaining customer authorization for services
- Coordinating workflow between the customer and the service team
- Providing updates on repair status and timelines
- Finalizing invoices and explaining completed work