Welcome to the AutoMedics & TransMedics Team
HSS Enterprises was built on a commitment to doing things the right way—every time. Founded when Scott Sheets acquired TransMedics in September 2001, the company has grown with purpose and discipline, expanding to include L&S Customs in 2017 and AutoMedics in 2024.
From day one, our foundation has been simple: deliver exceptional customer service, repair vehicles correctly the first time, and operate with an unwavering standard of character and ethics. We don’t just serve customers—we serve our community, and we take that responsibility seriously.
Core Values
- COMPETENCY – We combine confidence and technical expertise to complete every job accurately the first time, every time.
- HUMILITY – We stay open, grounded, and willing to learn. We take ownership of our actions and commit to improving ourselves—personally and professionally—every day.
- HEROIC – We step up and take responsibility when it matters most. We take action, follow through, and own the outcome, knowing our customers are counting on us.
- DEPENDABLE – We do what we say we’ll do. We show up consistently and follow through, earning trust by being reliable for our customers and our team.
- CHARACTER – We believe every decision should be made with the customers best interest in mind, no matter what that decision cost us.
Mission Statement
“We minimize vehicle downtime through efficient, accurate diagnostics and repairs—getting our customers safely back on the road without unnecessary delays.”
As we continue to grow, our expectations do not change—they rise. Top-level customer service is not a goal; it is a standard we uphold in every interaction, every repair, and every decision.
Our success is driven by the systems and processes we follow. These are not suggestions—they are the blueprint for consistency, efficiency, and excellence. Every team member plays a role in executing them at a high level.
This training platform is your guide. Work through each module, learn the processes, and understand the systems that keep our operation strong. Mastery of these fundamentals ensures that every customer receives the same high-quality experience—no matter which location they visit.
Welcome to the team. Let’s get to work.