Oktorocket Instructions
Why Oktorocket
We use OktoRocket because it is an all-in-one communication and growth platform built specifically for automotive repair shops.
Instead of using multiple disconnected systems, OktoRocket brings everything together into one place—our phones, CRM, customer communication, and online scheduling—so our entire operation runs more efficiently and consistently
OktoRocket acts as the central communication hub for our business. It combines:
- Phone System (VoIP)
A shop-focused phone system with call tracking, recording, and reporting so we can monitor performance and improve how we handle customer calls. - CRM (Customer Relationship Management)
Stores customer history, communication, and interactions in one place, allowing us to manage relationships and follow up properly. - Online Scheduling
Allows customers to book appointments 24/7, making it easier for them to do business with us and helping us capture more opportunities. - Texting & Communication Tools
Enables real-time communication with customers through calls, text, and campaigns from a single platform. - Analytics & Performance Tracking
Provides real-time visibility into calls, conversions, and shop performance so we can make better decisions and improve results.
We don’t use OktoRocket just because it’s software—we use it because it helps us operate at a higher level.
1. Everything is connected
From the first phone call to the final invoice, all customer communication is tracked and visible. Nothing falls through the cracks.
2. It improves customer experience
Customers can call, text, or schedule online, making it easy to do business with us.
3. It holds our team accountable
With call tracking and reporting, we can review performance, improve communication, and maintain high standards.
4. It drives growth
Better communication leads to:
- More appointments booked
- Higher close ratios
- Better follow-up
- Increased customer retention
OktoRocket supports the way we run our shop:
- It reinforces our phone process and Sales Fix training
- It ensures every customer interaction is tracked and handled properly
- It allows us to measure performance, not guess
- It helps us stay organized, efficient, and consistent
OktoRocket is our communication and customer management engine.
It allows us to:
- Stay connected with our customers
- Stay accountable as a team
- And operate at a higher level every single day
Login Instructions
Go to Oktorocket.com Click “Login” and then click “Shop Ananlytics”
You should have received an email to your company email to create an account. Enter your company Email address and password in the boxes and click “Sign in”
On the left side of the page, you will see “Help Desk” Click here to access all the training material for Oktorocket